Redefining your customers call centre experience
Use real data from real interactions to enhance your client's experience
Transform call centre interactions
Use real data from real interactions to enhance your clients experiences
AnalytiCall is your master key to decoding the complex language of customer interactions. deploying unrivalled levels of development experience to glean insights from a huge database of customer interactions, AnalytiCall revolutionises your company’s approach to human-centred data.
How it works
Inbound calls are connected to the operators and our state of the art system.
The client's tone and key topic are analysed in real-time to provide feedback to the operator
Report and improve
Data is gathered and learned from to produce reports for future improvements.
“By capturing the inner value of interactions, AnalytiCall unlocks the power of conversation.”
Get The Best Results
Why choose AnalytiCall
AnalytiCall is the customer interaction leader for call centres of all sizes. AnalytiCall leverages IBM AI Watson technology to reveal what’s working, what isn’t, and how to improve every engagement in real time. AnalytiCall interprets and reports on the emotions of your customer and operating agent. Inbuilt sentiment analysis with complex data interpretation enables unrivalled reporting coupled with relationship management support.
Our development team made AnalytiCall fast and easy to integrate into all businesses. Easy access to all existing data guarantees rapid setup, seamless integration, and an effortless transition. Our Agent Portal drives productivity, producing immediate results with next to no training investment. The Administration Portal’s real-time view into the engine room monitors every aspect of your operational team in detail.
Assured Call Handling
Our extensive first-in-class call handling tracks, parks and reroutes calls, performs conference calls, offers Interactive Voice Response and much more – with the added ability to set your team up anywhere. You’ll have the confidence to ensure every customer interaction is optimal.
A customer traditionally reaches seven ‘touch points’ before purchase – so make every engagement count. Our integrated approach provides a personalised touch to every interaction. Whether it’s their most recent or most frequent purchase, the knowledge is at your fingertips. Know what your customer is searching for, and predict what they don’t yet know they need. AnalytiCall features enhance every interaction while strengthening relationships.
We deliver key insights live to your intuitive dashboard. Add personal KPIs to measure and optimise performance in minutes. The streamlined visual display reduces data consumption time from hours to seconds. Advanced call sampling reports analyse calls in real time, driving productivity. Leveraging these analytics allows your team leaders to instantly assess individual and group performance and act immediately.
We know your needs are unique – which is why we’re relied upon to provide flexible working solutions. Our applications and special features are designed to meet your individual business needs, with our scalable modular system easily integrated into your existing systems. Rapid adaptation is crucial for every successful business – so you only pay for the features you need.
Innovative New Tool
Customer Sentiment Detection Feature
Call centre interactions can often frustrate customers. Capitalising on real-time customer feedback will empower your team to succeed.
To get the most out of every interaction by listening, connecting and collaborating. AnalytiCall enables thorough and immediate analysis of each inbound call to identify areas of concern while analysing every customer’s voice for sentiment, key topics and tonality. With the power to analyse tone and key topics in real-time, operators can adjust and realign the conversation to sustain a positive experience with staff – while increasing your conversion rate.
AnalytiCall’s expert team have decades of combined call centre experience
Analyticall is a devoted team of contact centre professionals and full stack developers, who have decades of experience in helping organisations interact with their customers over the phone more profitably. AnalytiCall is an Australian based company which understands the relationship between technology and productivity. We have a philosophy of leveraging known and emerging technologies to increase productivity and profitability.