Our predictive dialling algorithm knows how to automatically adjust to your call flow. You can set the speed at which phone calls are made and ensure that you’re making just the right amount of calls.
Every process on our diallers are recorded, processed and then made available to you through convenient reporting dashboards. This helps you understand just how your agents are performing and commit to solutions to improve it.
Our modern dashboards host a series of information which is important to your sales flow. Our dashboard has reports, CRM integrations, call back lists and other useful tools to ensure your agents have every foot in the door.
Our system is capable of making thousands of outbound calls and also routing each inbound call back to through to the right place.
Our call monitoring system allows managers to listen in on calls and provide assistance when training or checking for call quality.
You have the choice to record every call, this is especially useful for replaying conversations to pickup on information you may have missed, or simply use it as a training example.
You have the choice to transcribe calls, turn them into written documents for analysis and reference.
Using state of the art AI our system is able to pickup on the mood of phone calls and give reports on customer sentiment. This is especially useful for understanding which sales strategies get the best responses from potential customers.
Interactive voice response systems are call menus that can be talked to. Get your customers to the right place with advanced voice recognition menus.
Integrate your dialler with powerful CRM’s to manage customer relations and skyrocket your business processes.
We are able to install our software on your own server hardware or in the cloud, contact us to find out how these options vary.
