AnalytiCall Portal

This document provides a history of notable changes to the AnalytiCall Portal platform. This document will be updated regularly.

Version 2.6.0 (beta)

New Features

• Add Contact to Electron App: Added ability to manage contacts directly from the Electron App with full synchronization to the backend. Features include contact creation, editing, searching, and tagging.
• Add Call History to Electron App: Implemented comprehensive call history tracking in the Electron App with detailed call records, duration tracking, call notes, and the ability to initiate callbacks from history items.

Improvements

• Improved performance and reliability of the Electron App during high call volumes
• Enhanced synchronization between Electron App backend
• Added offline mode capabilities to the Electron App for uninterrupted operation

Bug Fixes

• Fixed occasional disconnection issues in the Electron App during network fluctuations

Version 2.5.3 (2025-02-15)

New Features

• Lead Wash System (beta): System to allow a simple method for washing whole lists, manually or automatic. Reach out to support to enable.
• Improve System Health Monitoring: Add new System Health monitoring dashboard.

Improvements

• Enhanced UI/UX for the agent monitoring interface
• Added ability to see extension-only users in portal
• Added ability to create extension-only users in portal
• Agent Performance Detail report now shows stats on extension-only users
• Improved filters for some reports
• Can now see dashboard and other agent statuses before connecting phone

Bug Fixes

• Fixed issue with call recordings in certain transfer scenarios

Version 2.4.0 (2024-02-15) CHANGELOG START

New Features

• Holiday Management: Added options for scheduling holidays for inbound groups and automatically enable holiday messaging.
• Netsuite Integration: Added
• Xplan Integration: Added
• Salesforce Integration: Added
• Electron App for Extension-only users (beta): Added

Improvements

• Added technical contact to Global Settings
• Add a health status to integration configuration page

Bug Fixes

• Fixed authentication login issue which would revoke security tokens prematurely in certain scenarios

Thank you – The AnalytiCall Development Team