AnalytiCall’s Advanced Reporting feature equips your team with the insights needed to make data-driven decisions, optimise performance, and track success. From high-level overviews to in-depth analytics, Advanced Reporting allows managers and agents to monitor key metrics, identify trends, and continuously improve processes, making every interaction more effective.

Real-Time Performance Tracking

Keep a Pulse on Your Team’s Activity

With real-time reporting, AnalytiCall provides immediate access to critical performance metrics, allowing managers to stay informed and respond to emerging needs instantly. Monitor call volume, response rates, average handling time, and conversion rates as they happen, giving your team the ability to make on-the-fly adjustments that enhance productivity and engagement.

• Live Metrics: Access up-to-the-minute data on key performance indicators.
• Quick Adjustments: Identify trends early and adjust strategies in real time for maximum impact.

Customisable Dashboards

Tailor Insights to Your Team’s Goals

AnalytiCall’s Advanced Reporting includes fully customisable dashboards, enabling teams to focus on the metrics that matter most. Customise views by campaign, agent, or time frame, and save dashboards for easy access. Whether it’s tracking the progress of a particular campaign or comparing team performance across different metrics, personalised dashboards keep data relevant and accessible.

• Flexible Views: Filter metrics by campaign, timeframe, or agent.
• Saved Dashboards: Create and save custom dashboards for easy, repeatable analysis.

In-Depth Call Analytics

Understand Every Interaction

Gain insights into each call with detailed analytics that capture data points such as call duration, sentiment, and call outcomes. This level of detail allows managers to assess call quality, identify areas for improvement, and understand the effectiveness of customer interactions. With comprehensive call analytics, AnalytiCall makes it easy to track what’s working and refine what’s not.

• Detailed Call Breakdown: Analyse call duration, outcomes, and success rates for precise performance assessment.
• Sentiment Analysis: Measure customer satisfaction and call tone to improve future interactions.

Agent and Campaign Performance Reports

Evaluate and Enhance Effectiveness

Advanced Reporting includes both agent-specific and campaign-focused reports, providing insights into individual and team performance. Monitor metrics like calls per agent, conversion rates, and campaign engagement to identify top performers and areas needing support. These insights empower managers to allocate resources effectively and ensure campaigns are meeting their goals.

• Agent Reports: Track individual performance metrics to recognise achievements and guide development.
• Campaign Reports: Measure campaign success to understand engagement and optimise strategies.

Historical Data and Trends

Spot Patterns and Plan for the Future

AnalytiCall’s Advanced Reporting stores historical data, allowing managers to review past performance, spot recurring patterns, and make informed decisions for future campaigns. Use trend analysis to identify peak call times, seasonal performance shifts, and long-term changes in customer behaviour. Historical insights ensure that your team is well-prepared and strategically aligned with evolving business goals.

• Trend Analysis: Identify patterns over time to forecast and plan more effectively.
• Historical Records: Access past data to improve future campaigns and training initiatives.

Exportable Reports

Share Insights Across Teams

With AnalytiCall’s exportable reports, it’s easy to share insights with stakeholders and other departments. Export data in multiple formats, including Excel and PDF, to facilitate collaboration and ensure everyone has access to the information they need. From boardroom presentations to team meetings, sharing performance data becomes seamless and effective.

• Easy Data Export: Download reports in various formats for quick sharing and collaboration.
• Cross-Team Collaboration: Provide valuable insights to stakeholders, enhancing transparency and alignment.

AnalytiCall’s Advanced Reporting transforms raw data into actionable insights, giving your team a powerful tool to understand and improve performance. By tracking real-time metrics, customising dashboards, and accessing in-depth analytics, your team can optimise campaigns, enhance customer interactions, and drive meaningful results. With a focus on flexibility and precision, Advanced Reporting from AnalytiCall ensures your team has the insights needed to stay ahead and succeed.