AnalytiCall Portal

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Version 2.5.6

20/07/2025

New Features

• • Add ability to add/remove columns from reports: add the ability to add or remove columns from a given report. The CSV export will contain all columns.
  • Add native monitoring from Portal without need Bria: You can now monitor from the Portal without having to configure and use a separate phone, users now display when not logged into a campaign and admins can now more easily monitor calls.

• Improvements

• • Improve handling of inactive agents

Bug Fixes

• • Fix pause after disposition sometimes not working

 

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Version 2.5.4

08/06/2025

New Features

• • Add Contact to Electron App: Added ability to manage contacts directly from the Electron App with full synchronization to the backend. Features include contact creation, editing, searching, and tagging.

• Improvements

• • Improved performance and reliability of the Electron App during high call volumes

• • Enhanced synchronization between Electron App backend

• • Added offline mode capabilities to the Electron App for uninterrupted operation

Bug Fixes

• • Fixed occasional disconnection issues in the Electron App during network fluctuations

 

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Version 2.5.0

07/03/2025

New Features

• • Add Contact to Electron App: Added ability to manage contacts directly from the Electron App with full synchronization to the backend. Features include contact creation, editing, searching, and tagging.

• • Add Call History to Electron App: Implemented comprehensive call history tracking in the Electron App with detailed call records, duration tracking, call notes, and the ability to initiate callbacks from history items.

Improvements

• • Improved performance and reliability of the Electron App during high call volumes

• • Enhanced synchronization between Electron App backend

• • Added offline mode capabilities to the Electron App for uninterrupted operation

Bug Fixes

• • Fixed occasional disconnection issues in the Electron App during network fluctuations

 

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Version 2.5.3

2025-02-15

New Features

• • Lead Wash System (beta): System to allow a simple method for washing whole lists, manually or automatic. Reach out to support to enable.

• • Improve System Health Monitoring: Add new System Health monitoring dashboard.

Improvements

• • Enhanced UI/UX for the agent monitoring interface

• • Added ability to see extension-only users in portal

• • Added ability to create extension-only users in portal

• • Agent Performance Detail report now shows stats on extension-only users

• • Improved filters for some reports

• • Can now see dashboard and other agent statuses before connecting phone

Bug Fixes

• • Fixed issue with call recordings in certain transfer scenarios

 

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Version 2.4.0

2024-02-15

New Features

• • Holiday Management: Added options for scheduling holidays for inbound groups and automatically enable holiday messaging.

• • Netsuite Integration: Added

• • Xplan Integration: Added

• • Salesforce Integration: Added

• • Electron App for Extension-only users (beta): Added

Improvements

• • Added technical contact to Global Settings

• • Add a health status to integration configuration page

Bug Fixes

• • Fixed authentication login issue which would revoke security tokens prematurely in certain scenarios

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